Privacy Policy

Privacy Policy

Last Updated: October 14, 2025

Introduction

Welcome to TurboLearn. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered learning assistant service.

Information We Collect

Information You Provide

  • Account Information: Email address, username, password (encrypted)
  • Learning Materials: Notes, documents, and files you upload for AI processing
  • User Inputs: Questions, prompts, and instructions you provide to our AI assistant
  • Communications: Messages when you contact our support team

Information Collected Automatically

  • Usage Data: Features you use, interaction patterns, and session duration
  • Technical Data: IP address, browser type, device information, operating system
  • Performance Data: Error logs, response times, and service performance metrics
  • Cookies: See our Cookies section below for details

How We Use Your Information

Core Service Delivery

  • Process and analyze your learning materials with AI technology
  • Generate summaries, insights, and study aids
  • Provide personalized learning assistance
  • Manage your account and preferences
  • Deliver customer support

Service Improvement

  • Analyze usage patterns to enhance features and user experience
  • Train and improve our AI models using anonymized and aggregated data
  • Identify and fix bugs, optimize performance
  • Develop new features and capabilities

Communications

  • Send essential service notifications and updates
  • Respond to your support requests and inquiries
  • Share product news and feature updates (with your consent)

Your Learning Data & Privacy

Data Processing

  • Temporary Processing: Your uploaded materials are processed by our AI systems
  • Storage Duration: User data is retained for 30 days, after which it is automatically deleted
  • No Unauthorized Access: Your learning materials are processed automatically without human review, except when necessary for support requests
  • Secure Transmission: All uploads and data transfers use industry-standard encryption (TLS/SSL)

AI Model Training

  • We may use anonymized and aggregated data to improve our AI models
  • Your personal learning materials are never used for model training without explicit consent
  • Any training data is completely stripped of personally identifiable information
  • You can opt-out of contributing to model improvement at any time

Data Sharing and Disclosure

We DO NOT sell your personal information to third parties. We only share data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our service:

  • AI Processing Services: Cloud infrastructure providers that power our AI capabilities
  • Analytics Providers: Privacy-focused analytics tools to understand service usage
  • Customer Support Tools: Platforms that help us provide better support
  • Email Services: For sending transactional emails and notifications

All service providers are bound by strict data protection agreements and can only use your data to perform services on our behalf.

Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (court orders, subpoenas)
  • Protection of our rights, property, or safety
  • Prevention of fraud, security threats, or illegal activities
  • Compliance with regulatory obligations

Business Transfers

If TurboLearn is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

Your Rights and Choices

You have complete control over your personal data:

Access and Control Rights

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Export: Download your data in a portable format
  • Restriction: Limit how we process your personal information
  • Objection: Object to certain types of data processing

How to Exercise Your Rights

Contact us at [email protected] with your request. We will respond within 30 days and verify your identity before processing data requests.

Account Deletion

You can delete your account at any time through your account settings. Upon deletion:

  • Your account will be immediately deactivated
  • All personal data will be permanently deleted within 30 days
  • Some information may be retained for legal or security purposes as required by law

Data Security

Our Security Measures

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Access Controls: Strict role-based access limitations for our team
  • Security Audits: Regular security assessments and penetration testing
  • Incident Response: Monitored systems with rapid incident response procedures
  • Staff Training: All employees receive data protection and security training

Your Responsibilities

  • Use strong, unique passwords for your account
  • Enable two-factor authentication if available
  • Keep your login credentials confidential
  • Log out from shared or public devices
  • Report any suspicious activity immediately

Important: No security system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security of your data.

Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Required for basic service functionality (login, sessions)
  • Analytics Cookies: Help us understand service usage and performance (anonymized)
  • Preference Cookies: Remember your settings and preferences

Your Cookie Choices

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality. Most browsers allow you to:

  • View and delete existing cookies
  • Block third-party cookies
  • Block all cookies (may impact functionality)

International Data Transfers

TurboLearn operates globally, and your data may be processed in countries other than your own. We ensure all international data transfers comply with applicable privacy laws through:

  • Standard Contractual Clauses (SCCs) approved by relevant authorities
  • Adequate safeguards to protect your information
  • Compliance with GDPR, CCPA, and other privacy regulations

Children's Privacy

TurboLearn is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected such information, we will delete it immediately. Parents or guardians who believe we may have collected information from a child under 13 should contact us at [email protected].

Data Retention

  • Active Accounts: User data is retained for 30 days from upload
  • Deleted Accounts: Personal data is permanently deleted within 30 days of account deletion
  • Legal Requirements: Some information may be retained longer to comply with legal obligations
  • Anonymized Data: Aggregated, anonymized usage statistics may be retained indefinitely for service improvement

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our services or business practices
  • Legal or regulatory requirements
  • User feedback and best practices

For significant changes, we will:

  • Notify you via email at least 30 days before changes take effect
  • Display a prominent notice on our website
  • Provide you an opportunity to review and accept the changes

Your continued use of TurboLearn after changes take effect constitutes acceptance of the updated policy.

Region-Specific Privacy Rights

European Union (GDPR)

If you are located in the EU/EEA, you have additional rights under GDPR:

  • Right to data portability
  • Right to object to processing
  • Right to lodge complaints with supervisory authorities (your local Data Protection Authority)
  • Right to withdraw consent at any time

Legal Basis for Processing: We process your data based on:

  • Contractual necessity (to provide our service)
  • Legitimate interests (service improvement, security)
  • Your consent (marketing communications, optional features)

California (CCPA/CPRA)

California residents have the right to:

  • Know what personal information is collected, used, and shared
  • Delete personal information
  • Opt-out of the sale of personal information (we do not sell data)
  • Non-discrimination for exercising privacy rights

To exercise these rights, contact us at [email protected].

Other Regions

We respect privacy rights as defined by applicable local laws, including but not limited to LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore).

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: [email protected] Website: https://turbolearn.net/contact

For privacy-specific inquiries, please include "Privacy Request" in your email subject line.

We are committed to protecting your privacy while helping you achieve your learning goals. Your trust is our priority.